Why should I choose Complementary Travels Services?

And while we strive to offer the cheapest vacation, we also recognize there is no “one size fits all” for everyone. We welcome and encourage our customers to contact us by telephone. No “e-mail only” correspondences. No automated telephone options. Just friendly and expert service when you need it. You can rely on us to bring you the best value for your money with a level of service that goes beyond your expectations.

How do I book?

You may book by contacting us via email at complementarytravels@gmail.com, or simply call us at 203-832-5768. If the requested tour is available, a deposit or full payment will be required to secure the reservation, depending on the reservation date relative to the departure date. Please refer to our terms and conditions section for payment and cancellation information.

Are your trips customizable?

Absolutely! All of our trips are completely customizable to suit your specific interests and needs.  Our travel experts will be more than happy to assist you with putting together that perfect vacation!

Do you provide tours and land arrangements in English?

Absolutely! By default, all of our land arrangements (i.e. transfers, tours, etc.) feature English-speaking guides. 

Can you arrange group travel?

Yes. We would be happy to assist you for groups of any size to any destination. 

Are payment plans available?

Payment plans are available, however your trip must be paid in full 45 days prior to departure to do payment plan. A deposit is required and it is interest free. You will be able to pay as you go until it is paid in full by the due date.

Do I need to guarantee my reservation with a credit card or some form of deposit?

To confirm the reservation, a deposit and/or full payment is required depending on the time of booking relative to your departure date. 

What is an all-inclusive vacation package?

Round-trip flights, resort in which food & drinks are included, and roundtrip transfer to and from the airport to your designated hotel. 

How long is the turnaround time?

Average time is about 3-7 business days depending group size.  Please be patient as I individually curate a customize itinerary for your desired destination.

Can you book from anywhere?

Yes I can. No matter where you’re located, I am able to book your trip. Multiple destinations is an option regardless of where everyone’s departing from.

What forms of payment do you accept?

Visa, Master Card, Discover, and American Express. If you have a travel voucher, gift card or points that you would like to use during payment process, please let me know prior and at time of booking. All payments made using credit cards will be charged in US Dollars. 

Do you offer Travel Protection/Insurance?

Complementary Travels will not be responsible for loss or damage to personal possessions, and we recommend supplemental travel insurance to cover Trip Cancellation, Baggage Delay/Loss, Accidental Benefits, Travel Delays and Emergency Assistance. Travel insurance by Allianz can be arranged at time of booking. Please visit our Travel Protection page for coverage and pricing information.

When do I receive my final trip documentation?

Your final trip documents will be sent to you shortly upon receipt of your final payment (usually due 45 days prior to departure). The documentation includes a confirmed itinerary with flight details, airline tickets, hotel information and airport transfers information, etc.

What visas are required for my trip?

Visas may be required to enter a given country depending on the traveler’s nationality. Plan your travel with confidence using this visa checker tool: Visa Checker - Free Visa Requirements Tool for All Countries 

How do we get the visa for our trip?

For all other countries requiring entry visas, you will need to obtain them yourself. Our travel specialists would be happy to provide instructions for doing so.

Are there any immunizations requirements for my trip?

Travel restrictions across many countries remain in place due to COVID-19. Once countries re-open for tourists, there will likely be travel/vaccination/testing requirements for entry. Outside of COVID-19, most countries do not require immunizations for entry unless the traveler is travelling to a yellow fever infected area. For the most updated information, please visit https://www.cdc.gov

What is the baggage allowance on the flights?

Please check with the airline directly for their baggage policies as these often change without notice. Carry-on is limited to one piece and can not exceed 20x40x55cm or weigh more than 5kgs/11lbs.

Can I upgrade my flight or hotel reservations, or extend my hotel stay?

Yes. All of our tours are completely customizable. We can arrange upgrades for flights and hotels at additional costs. 

Will we receive frequent flyer/traveler credit for flights and hotel stays?

Frequent flyer/travel credit for hotels is not available on our tours. However, some airlines do offer frequent flyer credit. Please contact us to find out if the flights you’re booked on offer these credits.

How do I meet with my guide upon arrival?

Arrival transfers are provided on all of our tours, even if you arranged your own international flight. After you have cleared customs and claimed your baggage, please proceed to the exit. Unless otherwise stated, your guide will be waiting for you there and holding a sign with your name.

How do I tip on the trip?

Generally speaking, tipping in restaurants and other services are not compulsory but small tips are appreciated. Your final trip documents will include country-specific information on tipping and other important travel related items. 

Can I make changes to my itinerary once the trip is confirmed?

You may change your itinerary prior to departure. However, a change fee may apply depending on the type and timing of the change. Changes during your trip are not permitted. If these changes must be made due to personal reasons, you will be responsible for making these arrangements with the airlines and/or ground operator(s). Additional fees may apply.

What is your cancellation/refund policy?

Please refer to our terms and conditions section for payment and cancellation information.